Available Products:
We are direct with over 100 manufactures and have an extensive
list of available products. If you do not see a products listed on our
website, please contact us for availability and pricing. (815) 857-2000
Shipping:
We will ship your order the most economical way through USPS, UPS,
or FedEx. If items are in stock, they will be shipped to you within 1-2
business days. Many items may be shipped to you direct from the
manufacturer. Shipping lead times on these items may vary. Please note: Thermal Imaging batteries, Globe leather boots,
turnout gear, and some other products may have longer production times. If you need an order prior to a
specific date, please contact us before placing your order to see if
fulfillment is possible.
International Shipping:
International shipping is available for most products. Please call us at (815) 857-2000, Monday - Friday 8AM-4PM CST for a shipping quote and to place your order over the phone.
Returns:
All returns must be initiated within 14 days of receiving your
order. Products must be in
original packaging, unopened, and unused to be eligible for return. Shipping
costs will not be refunded. If your product is not returned in its original
condition it will be shipped back to you and return credit will be denied. Returns are not accepted on
custom made items (wide calf boots, turnout gear, etc). All returns are
subject to a 10% restocking fee. Return shipping costs are the
responsibility of the customer. Contact us for return policy on specific
items.
Sales Tax:
Sales tax of 6.25% will be charged to all Illinois orders.
Errors:
We reserve the right to make corrections to any misprints or
error.
Bulk Pricing:
Please contact us for bulk pricing. (815) 857-2000
Multiple Product Orders:
For multiple product orders, we will make every
attempt to ship all items contained in that order at the same time. Products
that are not in stock at the time of shipping will be shipped as they become
available.
Order Acceptance Policy:
While we will do our best to fulfill ever order
in its entirety, your receipt of an electronic order confirmation does not
signify our acceptance of your order, nor does it constitute confirmation
of our offer to sell. Illinois Fire Store reserves the right at any time after
receipt of your order to accept or decline your order for any reason or to
supply less than the quantity you ordered of any item due to stock and
manufacturing restrictions.
Privacy:
We keep your personal information private and
secure. When you make a purchase from Illinois Fire Store, you provide your
name, email address, credit card information, address, phone number and a
password. We use this information to process your order(s), to keep you updated
on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced
encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of
current promotions, specials and new additions to this store. You may
unsubscribe from our newsletters by following the unsubscribe instructions in
any email you receive from us.
We use "cookies" to keep track of your current shopping
session to personalize your experience and so that you may retrieve your
shopping cart at any time.
Warranty Issues:
Items that have been put into service and are thought to be
defective fall under the manufacturer’s warranty, if there is one available.
The item will need to be returned to the manufacture for evaluation, through
coordination with the Illinois Fire Store. Repair, a replacement, or a
refund will be at the discretion of the manufacturer based on the results of
their evaluation.